Our Pledge To You

We want to earn your business by earning your trust. We will keep the needs of you, our customer, first. We will advise you of any areas of concern that may be safety related or warrant re-inspection in the near future. After a thorough inspection or your vehicle, any required repairs will be discussed with you for your understanding and approval. No repairs will be performed without your informed consent. We will perform only the repairs your vehicle requires. We will install only the highest quality, name brand parts at fair prices. All parts installed by our professionally trained technicians will meet or exceed original equipment specifications and will be backed by our North American Warranty.

If there is something you want to know about your vehicle, or the repairs we are performing, JUST ASK! We will gladly answer your questions. By keeping this pledge, we hope to establish a long-term relationship with you and your vehicle. The better we know your vehicle and your needs, the better we can serve you. We want you to be a part of our family.

Thank you for your trust… and business.

Customer Service

Today’s cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner’s manual to learn about the vehicle’s systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don’t ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it’s been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don’t rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Shop Location

Exeter Motor Works

150 Epping Road, Exeter, NH 03833

(603) 772-3183

Email Us!

Hours

Monday – Thursday ~ 7:30 am to 6:00 pm

Friday – Sunday ~ Closed

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